Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Downloads
Since our products are digital files, you can download your order immediately after the payment is completed. Download links will be sent to your email and will also be available in your account.
To create an account, simply click on the Sign Up button at the top right of our site and fill out the required information. Having an account allows you to access your purchased files anytime.
Since our products are digital, there’s no need to update a shipping address. However, you can update your personal details in the My Account section if needed.
For digital products, there’s no shipping to track. Once your payment is complete, your order status will be marked as Completed, and you’ll receive the download links via email.
For your security, we do not store your credit card information. All payments are processed securely through trusted payment gateways.
Whether or not your digital purchase is subject to sales tax depends on the tax laws of your country. Any applicable taxes will be displayed during the checkout process.
Yes, digital files are available for download worldwide. You can access your files instantly from anywhere as long as you have an internet connection.
Digital products may come in different formats or sizes. You will receive separate download links for each file. If products are offered as a bundle or package, it will be noted on the product details page.
If you need to swap an item
Returns and Exchanges
Since our products are digital files, they are non-returnable once downloaded. However, if there is an issue with the file or the content doesn’t match the description, please contact us for support.
If the digital file you received is not what you ordered, please reach out to our customer support team. We’ll make sure to provide you with the correct file or resolve the issue promptly.
Digital products cannot be physically damaged, but if the file is corrupted or not working as expected, please contact us. We’ll assist you in downloading a new copy or fixing the problem.
As our products are digital, there is no need to mail returns. If you encounter any issues, simply get in touch with customer support, and we’ll resolve them.
You can reach our customer support team via email or our contact form on the website. We aim to respond to all inquiries within 24-48 hours.
If you entered an incorrect email address and didn’t receive your download links, contact us as soon as possible. We’ll help update your email and resend the order details.
Since our products are digital and delivered instantly, we typically cannot cancel or modify an order once it has been submitted. However, if there was a mistake, reach out to us, and we’ll do our best to assist you.
For digital products, “sold out” is uncommon. However, if a product is temporarily unavailable, you can sign up for notifications, and we’ll let you know when it’s back in stock.